Customer Service < BACK
Customer Experience Specialist (Email Support)
Turn every inbox ping into a five‑star moment.
About the Role
You’ll be the friendly, knowledgeable voice behind our support email—answering questions, fixing hiccups, and making sure every customer walks away smiling (or at least sending us heart emojis). If you love solving puzzles, writing clear explanations, and sprinkling a bit of cheer into every interaction, this gig was made for you.
What You’ll Tackle
* Respond to customer inquiries, complaints, and requests with speed, accuracy, and genuine empathy.
* Share crystal‑clear info on products, services, shipping, and company policies.
* Process orders, track shipments, handle returns, and smooth out billing questions or refund requests.
* Troubleshoot issues step‑by‑step, guiding customers toward quick, stress‑free solutions.
* Flag recurring problems and collaborate with our technical team to squash bugs for good.
* Keep detailed records in our ticketing system so nothing slips through the cracks.
* Champion the brand’s voice—professional, helpful, and just the right amount of fun.
What Makes You a Fit
* Previous experience in customer support (e‑commerce or SaaS a big plus).
* Stellar written communication—clear, concise, and personable.
* Calm under pressure and laser‑focused on solutions, not blame.
* Comfortable juggling multiple tickets and priorities without losing your cool.
* Tech‑savvy: you learn new platforms quickly and love a good keyboard shortcut.
* A team player who believes great service is everyone’s job.
Why You’ll Love Working With Us
* Customer‑first culture where your ideas for better service actually get implemented.
* Growth opportunities in a fast‑scaling company—today email, tomorrow omnichannel?
* Supportive teammates who swap memes as readily as best practices.
* Competitive pay, PTO, and US‑based holidays—because balance fuels brilliance.
The Logistics
* Full‑time, US business hours (Monday–Friday).
* Remote‑friendly: work from anywhere with reliable internet and a quiet workspace.
Ready to make inbox magic? Apply now and show us how you turn problems into praise!
Ready to make inbox magic?
Show us how you turn problems into praise!